Goals
- Define the end-to-end employee onboarding process
- Provide clarity and transparency to the process and roles
- Set clear expectations and timelines to the campus on the service that is provided
- Improve the process through technology and less handoffs
- Allow employees to be functional in their job and in systems on Day 1
- Create a better experience for new hires throughout the onboarding process
Approach
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Define “onboarding” from a campus, department, and BRS standpoint to unify and standardize the onboarding experience and service expectations
- Perform a comprehensive review of and implement improvements to the onboarding process to reduce handoffs and redundancy, gain efficiencies, and improve communications around the process
Measures of Success
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New Employee Onboarding Experience: Onboarding Satisfaction - newly hired employees are satisfied with their Onboarding experience, as reported in employee surveys
- Adhere to Federal and State Compliance: Increased federal and state compliance with I-9 Employment Authorization Form, State Oath, and Patent; the Work Authorization Quality Assurance (WAQA) Workgroup is established
- Regionalized Onboarding: All regions have established Onboarding support by the end of 2021 to address urgent, last-minute, or priority requests for their region
- Automation: TBD
True North Focus Areas
- People
- Placemaking
- Transformation
Accountable Departments
Project Team
- Sponsor: Marc Fisher
- Project Lead: Ann Jeffrey
- Project Manager: Isabel Nguyen
- Process Leads: Chris DeMarco and Priya Sarran-Persad
- Communications Lead: Arliss Nakken