Our Process for Objectives and KPIs

How We Identify Objectives and Key Performance Indicators (KPIs)

The finalized objectives and KPIs for the fiscal year are based on a multi-step evaluation that results in a KPI reporting plan. The Business Process Management Office(link is external) provides quarterly-refreshed KPI reports to the Vice Chancellor of Administration, Immediate Office. Data from the KPI reports is used to assess our progress toward achieving True North.

Step 1: Develop & Assess Objectives for Each Focus Area

Objective Considerations

Assess objectives for relevance and applicability to focus areas, and measurability. Use a simple rubric such as High, Medium, Low.

Relevance: How relevant is the objective to the focus area, i.e. People, Infrastructure, Process, or Finance?

Applicability: How applicable is the objective to the unit's activities?

Focus: Does the objective involve a few distinct concepts?

Measurability: Is measurement feasible? Do concepts in the objective lend themselves to measurement?

Step 2: Develop & Assess KPIs for Each Objective

KPI Considerations

Ensure KPIs include complete elements.

• What will change?

• How much change do we expect?

• Who will achieve the change?

• When will the change take place?

Resource Considerations

For each KPI, analyze the organization’s resource capacity for measurement and reporting. Consider the audience of the KPIs– does this metric give the audience appropriate and actionable information?

• Are we currently collecting this data?

• Do we need to develop a data collection tool?

• What is the level of automation for data collection and reporting (e.g. manual or automated)?

Step 3: Develop a Data Workplan for Each KPI, and Implement

Define and document the KPI in terms of its data definition and the chosen reporting design and methodology.